Cleveland HeartLab, Inc.

Insurance Follow Up Representative

4 months ago(8/21/2017 2:05 PM)
Job ID
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Insurance Follow Up Representative will be responsible for follow up with Insurance companies on unpaid claims as assigned in Work Q’s.  Representative will make an attempt to call and check status of accounts to see if they paid or denied and request copy of remit or explanation of benefits.  The outcome of the call will be notated and processed according to the status obtained and CHL policy.


  • Provides customer service to patients, clients and to various healthcare contracted and not contracted insurance carriers
  • Researches and collects information from various contracted and not contracted insurance carriers on patient’s accounts.
  • Submits correct claims if needed
  • Process appropriate adjustments when needed based on information received.
  • Will need to have basic knowledge of insurance billing
  • Capable of working within multiple systems
  • Collect missing information from physicians and patients for input for corrected data into billing software to insure clean claim submission
  • Additional duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


  • High School Diploma
  • Minimum 2 years of medical billing or medical insurance experience required. Clinical Lab billing experience preferred
  • Word, Excel, and 10-key entry 


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